Refund policy

REFUND, RETURNS AND CANCELLATION POLICY
This is 40 (Pty) Ltd  |  thisis40.co.za  |  info@thisis40.co.za
Last updated: 28 July 2026
We want you to be happy with everything you buy from This is 40. This policy explains when items can be returned, when bookings can be cancelled, and how refunds are handled. It applies to all purchases made through thisis40.co.za and forms part of our Terms and Conditions.
This policy does not take away or reduce any rights you have under the South African Consumer Protection Act 68 of 2008 (CPA) or the Electronic Communications and Transactions Act 25 of 2002 (ECTA). Where those laws give you a stronger right than this policy, that right always applies.
1. NEW RETAIL PRODUCTS
Change of mind: You may return a new, unused item in its original, unopened packaging within 7 days of delivery for a refund or exchange. You are responsible for the return shipping cost, and the item must reach us in a resalable condition. For health reasons, opened or used cosmetics, skincare, fragrance, earrings and other hygiene items cannot be returned for change of mind, unless they are faulty. Refunds are made to your original payment method within 10 business days after we receive and inspect the returned item.
2. PRELOVED AND SECOND-HAND ITEMS
Some items are sold preloved or second-hand. These are sold as-is (voetstoots). We describe the condition and any flaws as honestly and clearly as we can, and the price reflects that the item is pre-owned. For this reason, preloved and second-hand items are not eligible for return, exchange or refund, including for change of mind. All preloved sales are final. This does not remove your non-waivable rights under the CPA. If a preloved item arrives materially different from how it was described, or is unsafe, please contact us and we will make it right. We encourage you to ask any questions and request extra photos before buying a preloved item.
3. SERVICES AND BOOKINGS
This covers makeup masterclasses, one-on-one sessions, brand collaborations, appearances, consulting and similar bookings. A deposit may be required to secure your date, and deposits are non-refundable, as they hold a slot that others could have booked. If you cancel or reschedule 7 or more days before the booking, we will move your deposit to a new date or issue a credit. Cancellations with less than 48 hours notice, or no-shows, may be charged the full fee. If Christelle needs to cancel, you may choose a full refund, including any deposit, or a new date at no extra cost. Where travel is charged, it is quoted before the booking is confirmed and is refundable only if we cancel.
4. EVENT TICKETS
Tickets are non-refundable unless the event is cancelled or materially rescheduled, in which case you may choose a refund or a ticket to the new date. Tickets may be transferred to someone else. Please contact us if you would like to transfer a ticket.
5. DIGITAL ITEMS
Any digital product, guide or download is non-refundable once it has been accessed or downloaded, unless it is faulty or you did not receive it.
6. AFFILIATE LINKS AND PARTNER DISCOUNT CODES
When you buy from one of the brands I partner with, using my link or discount code, your purchase and payment are with that brand, not with This is 40. Their own refund and returns policy applies, and returns or refunds must be arranged directly with them. I am always happy to help point you to the right contact.
7. FAULTY, DAMAGED OR INCORRECT ITEMS
If an item arrives faulty, damaged or is not what you ordered, please tell us within 7 days of delivery, with photos where possible. Under the CPA you are entitled to have a defective item repaired, replaced or refunded within 6 months of delivery. For faulty, damaged or incorrect items we cover the return shipping cost.
8. HOW TO REQUEST A RETURN, REFUND OR CANCELLATION
Email info@thisis40.co.za with your order number, what you bought, the reason, and photos if the item is faulty or damaged. We aim to reply within 2 business days. If your return is approved, we will send you the return address and next steps. Please do not send anything back before you hear from us.
9. REFUND METHOD AND TIMING
Approved refunds are made to your original payment method and usually reflect within 10 business days, although your bank may take a little longer.
10. RETURN SHIPPING
Change of mind returns: you pay the return shipping. Faulty, damaged, incorrect or not-as-described items: we pay. Please use a tracked service, as we cannot be responsible for returns lost in transit.
11. CONTACT
This is 40 (Pty) Ltd, info@thisis40.co.za, thisis40.co.za